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  • Key Questions to Ask a Construction Firm Before Hiring

    Key Questions to Ask a Construction Firm Before Hiring

    Choosing the right construction firm can make or break your project. Whether you’re building a new home, remodeling an office, or undertaking a major renovation, selecting a reliable and skilled team is essential. Many homeowners and business owners feel overwhelmed by the sheer number of firms available, unsure of what to look for or which questions to ask. It’s easy to be swayed by flashy websites or persuasive sales tactics, but when it comes to construction, the details matter most.

    In this blog, we’ll explore the most critical questions to ask before hiring a construction firm, helping you avoid costly mistakes and ensure your project goes smoothly. From qualifications and experience to budget transparency and timeline management, this guide will equip you with the insights needed to make a confident decision. If you’re considering a construction project in Canada, CozyCasa offers a range of trusted construction services designed for efficiency and excellence. Explore CozyCasa’s services to learn more.

    What You Must Know Before Hiring a Construction Firm

    Before diving into specific questions, it’s essential to understand the foundational aspects of working with a construction firm. These insights can shape the quality and outcome of your project and help identify reputable firms from the rest.

    Experience and Portfolio of Previous Projects

    When choosing a construction firm, always examine their experience and past work. A seasoned company will have a solid portfolio showcasing a variety of completed projects. Look for examples similar to what you need—residential, commercial, or custom builds.

    Reviewing a firm’s portfolio gives insight into their design aesthetic, quality standards, and ability to handle complex challenges. It also confirms that they’ve successfully delivered similar results, giving you confidence in their capabilities.

    Licensing, Insurance, and Certifications

    A legitimate construction firm must have the right licenses and insurance. Check if the firm holds provincial licenses for construction work and whether they are insured for liability and workers’ compensation. This ensures you’re protected from potential legal and financial issues.

    Certifications from recognized industry bodies, such as the Canadian Home Builders’ Association (CHBA), also demonstrate credibility. Always ask for documentation to verify compliance with local and federal regulations.

    Reputation and Client Reviews

    Online reviews and testimonials provide an honest look into a construction firm’s reliability and work ethic. Search platforms like Google Reviews, Houzz, and BBB for real feedback from previous clients. Consistently high ratings and detailed reviews are a good sign.

    Don’t hesitate to request references from the firm directly. Speaking with past clients can provide deeper insight into communication, adherence to timelines, and satisfaction with the finished product.

    Communication Style and Project Transparency

    Effective communication can determine the success of your project. A trustworthy construction firm will be transparent about pricing, timelines, and potential risks. They’ll also maintain regular updates and be responsive to your questions.

    During your initial meetings, assess how clearly they communicate and whether they listen to your vision and concerns. Transparent firms offer written estimates and detailed contracts to prevent misunderstandings.

    Project Management and Timeline Control

    Timely delivery is crucial, especially if delays could impact your living arrangements or business operations. Ask how the firm manages schedules, deals with delays, and tracks progress.

    Reliable firms often use project management tools and assign a dedicated manager to oversee each phase. Understanding their workflow helps you gauge how well they can adhere to timelines while maintaining quality.

    Important Questions to Ask Before Hiring a Construction Firm

    What is Your Experience with Similar Projects?

    Asking this helps determine if the firm has specific experience in your type of build—be it a residential home, office, or commercial space. Projects of different scopes require different expertise.

    Look for examples and case studies of previous similar work. Firms with direct experience are more likely to anticipate potential issues and apply learned best practices.

    Can You Provide References and Testimonials?

    Good firms are proud of their work and have happy clients willing to vouch for them. Ask for at least three references and reach out to those clients.

    Questions for past clients can include whether deadlines were met, if budgets were respected, and how the firm handled unexpected changes. Direct feedback is invaluable.

    Are You Licensed and Insured?

    This is non-negotiable. Without proper licensing and insurance, you may be liable for any accidents or damages that occur during the project. Always verify these documents.

    A credible firm will provide proof of general liability insurance, workers’ compensation coverage, and any additional coverage for specialty work, ensuring full legal protection.

    What is the Estimated Timeline for This Project?

    Understanding the duration of your construction project is crucial for planning. Ask for a detailed project schedule with milestones and deadlines.

    A reputable firm will offer realistic timelines, considering material availability, permit approvals, and weather conditions. Be cautious of overly optimistic promises.

    What Will the Total Cost Include?

    Budget clarity is key. Ask for a comprehensive estimate that includes materials, labor, permits, design fees, and contingency funds. Ensure everything is itemized.

    Transparent firms should explain how billing works and what payment milestones you can expect. It’s essential to avoid unexpected costs mid-project.

    How Do You Handle Unexpected Changes or Delays?

    Construction projects often face changes. It’s important to know how the firm adapts and whether they charge for adjustments.

    Look for structured processes for change orders, and ask how they communicate delays or cost adjustments. Flexibility and honesty are vital in these scenarios.

    Who Will Be Onsite Managing the Project?

    Clarify who your main point of contact will be. Will a dedicated project manager oversee the daily work and keep you informed?

    You want someone experienced handling subcontractors, coordinating timelines, and solving on-site issues quickly. It’s a red flag if no clear oversight is mentioned.

    What Warranties and Post-Project Support Do You Offer?

    Ask about warranties on both labor and materials. A quality construction firm stands behind their work and provides post-completion support.

    Also inquire about their process for addressing issues that arise after project handover. Solid aftercare reflects a company’s commitment to customer satisfaction.

    Can You Show Me a Sample Contract?

    Before signing, review a sample contract to understand what’s included. This ensures clarity around scope, responsibilities, pricing, and legal terms.

    Look for details about payment schedules, completion dates, penalties, and resolution processes. A transparent, well-structured contract is a must.

    How Do You Ensure Quality Control Throughout the Build?

    Consistency and attention to detail matter. Ask how quality is monitored during construction, and if there are site inspections or independent audits.

    Top-tier firms follow strict quality control protocols, involve certified professionals, and maintain clear documentation at every stage of the project.

    Why Choose CozyCasa for Your Construction Needs

    CozyCasa is more than just a construction firm—it’s a partner in your vision. With a deep understanding of Canadian building standards and a commitment to excellence, CozyCasa brings transparency, craftsmanship, and reliability to every project. Whether you’re starting from scratch or renovating a beloved space, their experienced team offers tailored services that fit your budget and timeline.

    From securing permits to final inspections, CozyCasa ensures every detail is handled professionally. Clients appreciate their clear communication, responsive support, and dedication to delivering on promises. Choosing CozyCasa means trusting your project to a team that values your satisfaction as much as the build itself. Start your project with CozyCasa today.

    Conclusion

    Hiring the right construction firm isn’t just about checking boxes—it’s about protecting your investment, achieving your vision, and ensuring peace of mind throughout the process. By asking the right questions and understanding what to look for in a contractor, you can avoid common pitfalls and ensure your build is in capable hands.

    Remember, a great construction firm is transparent, experienced, communicative, and committed to quality. CozyCasa embodies all of these qualities and more, offering expert services backed by years of industry excellence. Whether you’re building new or renovating, trust CozyCasa to bring your dream project to life with confidence and care.

    FAQs

    • What are the most important questions to ask a construction firm?
       Questions about licensing, experience, references, project timelines, and budget estimates are essential.

    • Why should I check a construction firm’s references?
       References offer real insights into client satisfaction, work quality, and reliability.

    • What does a construction firm typically include in their estimate?
       Most estimates cover materials, labor, permits, and contingency costs.

    • What licenses should a Canadian construction firm have?
       They should have valid provincial construction licenses and liability insurance.

    • How can I avoid delays during construction?
       Choose firms with solid project management practices and ask about delay protocols.

    • Why is insurance important when hiring a construction firm?
       Insurance protects you from legal or financial liability in case of accidents or damages.

    • What should a construction contract include?
       It should detail scope, payment terms, timelines, and conflict resolution procedures.

    • How do construction firms handle changes during a project?
       Reputable firms have structured processes for change orders and communication.

    • Is post-project support common with construction firms?
       Yes, especially with firms like CozyCasa that offer warranties and responsive service.

    • How do I know if a construction firm is right for me?
       Look for experience, transparent communication, strong reviews, and a good cultural fit.
  • Top 10 Qualities of a Great Construction Firm

    Top 10 Qualities of a Great Construction Firm

    Finding the right construction firm is one of the most critical decisions you’ll make for your project. Whether you’re building a custom home, launching a commercial development, or renovating an office, the success of your venture hinges on the firm you choose. Great construction companies go far beyond delivering on time—they offer transparency, expertise, and long-term value.

    This blog highlights the top 10 qualities every property owner should look for in a construction partner. From communication to craftsmanship, these attributes separate a good firm from a great one. We’ll also show how CozyCasa consistently embodies these traits to deliver top-tier results for clients across Ontario.

    1. Proven Experience and Portfolio

    A great construction firm has a track record that speaks for itself. Years of experience paired with a diverse portfolio signal stability, adaptability, and excellence in execution. Experienced firms have seen it all—weather delays, regulatory hurdles, supply chain disruptions—and know how to navigate them without compromising your project.

    When evaluating a firm, review completed projects similar to yours. A quality company will proudly showcase its work and offer client references. CozyCasa’s diverse project gallery includes custom homes, commercial buildouts, and large-scale renovations, demonstrating our ability to adapt to unique client needs.

    Look beyond the quantity of projects and focus on quality. Well-executed, detailed builds are a better indicator of expertise than just volume alone. An experienced firm should also demonstrate flexibility in design styles, materials, and budget ranges.

    2. Transparent Communication

    Successful projects depend on clear, consistent communication. Great firms maintain open lines of communication from the planning phase through completion. They provide updates, share schedules, and flag issues early to avoid surprises.

    Look for firms that assign a dedicated project manager or point of contact. CozyCasa uses real-time reporting tools, ensuring clients receive accurate updates and feel involved at every step. We believe transparency builds trust and makes for smoother collaborations.

    Transparency isn’t just about updates—it includes detailed timelines, realistic expectations, and honest assessments when issues arise. Clients should always feel empowered to ask questions and voice concerns without hesitation.

    Open dialogue leads to quicker decision-making, fewer misunderstandings, and a project environment based on mutual respect.

    3. Financial Integrity and Accurate Estimates

    Budget overruns are one of the most common frustrations in construction. Great firms offer detailed, honest estimates and stick to them. They account for contingencies and avoid lowballing bids just to win your business.

    At CozyCasa, we take pride in providing comprehensive, realistic estimates backed by experience and current market rates. Clients appreciate our no-surprise approach, which keeps their investments protected and predictable.

    Financial integrity also includes timely invoicing, clear breakdowns of costs, and an upfront discussion of possible change orders. A good firm is financially responsible not only with your money—but with their own accounting as well.

    A dependable contractor will guide you through budget forecasting and cost-saving alternatives, helping you stay within your desired range while preserving quality.

    4. Skilled Craftsmanship

    Quality craftsmanship defines a firm’s reputation. Attention to detail, use of premium materials, and adherence to architectural plans all signal a commitment to excellence. The results are not just beautiful but long-lasting and safe.

    Great construction firms invest in skilled tradespeople and enforce strict quality control measures. CozyCasa’s crews are trained professionals who prioritize durability, function, and design harmony in every project.

    In addition to foundational skills, skilled craftsmanship includes staying current with new building technologies and sustainability practices. A good firm will offer modern techniques that enhance performance and value.

    The ability to work with high-end finishes, custom features, and complex installations also sets elite builders apart from the rest.

    5. Comprehensive Services and Project Management

    The best construction companies offer end-to-end solutions. From design consultation and permitting to subcontractor coordination and final inspection, they manage the entire process efficiently.

    CozyCasa provides full-service construction management. We handle permits, schedule inspections, and coordinate timelines, so clients can focus on their goals while we manage the details.

    Efficient project management reduces stress, ensures compliance, and helps avoid costly mistakes. Great firms use digital tools for scheduling, tracking, and reporting to ensure everything runs smoothly.

    Being proactive about timelines and potential delays, and offering contingency plans, adds another layer of reliability to a construction firm’s services.

    6. Strong Supplier and Subcontractor Relationships

    Reliable partnerships with material suppliers and subcontractors are vital to keeping projects on time and on budget. Established firms have built these networks over years, enabling quicker sourcing and better rates.

    Our longstanding supplier relationships mean CozyCasa clients benefit from consistent timelines and material quality. We work only with trusted vendors who share our commitment to excellence.

    A firm’s ability to quickly secure quality materials or access top subcontractors can be the difference between a delayed project and a successful delivery. Strong relationships are a competitive advantage.

    These partnerships also ensure better accountability, improved craftsmanship, and reduced downtime across every project phase.

    7. Commitment to Safety and Compliance

    Construction is high-risk, so safety and code compliance are non-negotiable. Great firms follow strict safety protocols and stay current with local building codes, licensing, and insurance requirements.

    CozyCasa puts safety first. Our crew is trained in workplace safety standards, and every project is completed to meet or exceed municipal regulations. We ensure your build is both secure and legally compliant.

    Construction safety also impacts your long-term liability. Choosing a safety-conscious firm protects not just your property, but your legal and financial standing as a project owner.

    Having site safety measures, emergency plans, and daily safety briefings helps foster a responsible and compliant work culture.

    8. Problem-Solving Mindset

    Unforeseen challenges can arise at any stage of construction. What sets great firms apart is how they handle problems. Look for teams that approach setbacks with creative solutions, clear thinking, and prompt action.

    CozyCasa thrives under pressure. We’re known for fast troubleshooting, whether it’s adapting to site conditions, handling change requests, or resolving permit delays. Our agility keeps projects moving smoothly.

    Problem-solving includes contingency planning, proactive risk assessment, and the ability to make adjustments that align with your budget and goals. A great firm turns roadblocks into opportunities.

    Experienced builders think ahead, anticipate issues before they arise, and maintain project momentum without sacrificing standards.

    9. Client-Focused Approach

    Every project is personal. Great construction firms understand this and work to build long-term relationships with clients. They listen, offer guidance, and remain accessible even after completion.

    At CozyCasa, we treat every build like our own. Our process is collaborative, and we always put the client’s vision, budget, and timeline first. Our repeat clients and referrals are a testament to our dedication.

    A client-first firm values your feedback, adapts to your communication style, and takes pride in the experience they deliver—not just the final product. Customer satisfaction drives every decision.

    Firms with high client retention rates, strong testimonials, and long-standing community reputations are often your safest and most rewarding choice.

    10. Innovation and Use of Technology

    The construction industry is evolving, and great firms embrace technology. From 3D modeling and project management software to eco-friendly materials and energy-efficient designs, innovation leads to better outcomes.

    CozyCasa integrates smart tools for planning, budgeting, and communication, streamlining every stage of your build. We also prioritize sustainable practices, giving clients smarter, greener homes and buildings.

    Technology isn’t just a trend—it’s a tool for saving time, reducing costs, and increasing accuracy. Top firms are early adopters and continuous learners, always improving how they build.

    The use of BIM, drone monitoring, and virtual walkthroughs creates a collaborative and transparent construction process.

    Why Choose CozyCasa

    With CozyCasa, you’re not just hiring a builder—you’re partnering with a team that values your vision and delivers results without compromise. From design to handover, our client-first process, skilled team, and strong communication ensure every project is completed with pride and professionalism.

    Our transparent pricing, detailed scheduling, and experienced project managers give clients peace of mind. Whether you’re planning a home build, renovation, or commercial property, CozyCasa is here to deliver quality from the ground up.

    We welcome projects of all sizes and strive to exceed expectations through reliability, innovation, and an unwavering focus on craftsmanship.

    Ready to build something exceptional? Visit cozycasa.ca to explore our services or request a free consultation.

    FAQs

    1. How do I evaluate a construction firm’s past work?
       Ask for portfolios and references. Visit previous job sites or speak to former clients for feedback. 
    2. Why is transparency important in construction projects?
       Transparency prevents miscommunication, hidden costs, and delays—key to project success. 
    3. What should be included in a construction estimate?
       Material costs, labor, permits, contingency fees, and a detailed project scope. 
    4. How does CozyCasa ensure quality?
       We hire experienced tradespeople, conduct regular inspections, and use premium materials. 
    5. What kind of projects does CozyCasa specialize in?
       Custom homes, commercial builds, and renovations across Ontario. 
    6. Do you offer design services?
       Yes. We collaborate with architects and designers to align vision with execution. 
    7. How do you keep projects on schedule?
       Through detailed planning, supplier coordination, and daily progress monitoring. 
    8. Is CozyCasa licensed and insured?
       Absolutely. We maintain all necessary certifications and carry comprehensive insurance. 
    9. What makes CozyCasa different?
       Our people, our process, and our passion. We prioritize clients at every step. 
    10. How do I get started with CozyCasa?
       Contact us through our website for a free consultation and personalized project plan.
  • Is Your Construction Firm Overcharging You?

    Is Your Construction Firm Overcharging You?

    You hired a construction firm to turn your dream home into a reality or to complete a renovation project that’s been long overdue. But somewhere along the way, you begin to question the rising costs, confusing invoices, and added-on services that weren’t part of the original agreement. If you’re wondering whether your construction firm is overcharging you, you’re not alone. Many homeowners and property investors face this uncertainty and end up paying more than they should.

    The construction industry, while filled with skilled professionals, is not immune to inefficiencies and miscommunications. A lack of transparency, unclear contracts, or overly complex billing structures often leave homeowners unsure of what they’re actually paying for. Recognizing when you’re being overcharged—and knowing what to do about it—can save you from unnecessary expenses and frustration.

    In this blog, we’ll uncover the warning signs of overcharging, common tactics used by unscrupulous contractors, and how you can protect yourself with proactive planning, clear contracts, and trustworthy partners like CozyCasa. We’ll also guide you on steps to take if you suspect you’ve already been overbilled.

    Things You Should Know Before Suspecting Overcharging

    Before jumping to conclusions, it’s important to understand how construction pricing works and what might appear as overcharging could sometimes be valid adjustments. Still, you should be aware of how costs are calculated and when they cross into red-flag territory.

    How Construction Estimates Are Built

    Contractors typically estimate costs based on materials, labor, equipment, permits, and contingencies. A good estimate will itemize each component so you can understand what you’re paying for.

    Unfortunately, vague or overly generalized estimates can be a tool for hidden charges later. Transparency at this stage is key to keeping your project budget under control. You should request a breakdown and compare it with industry averages for better clarity.

    Difference Between Change Orders and Hidden Charges

    Change orders are official modifications to the original scope of work—often due to client requests or unforeseen conditions. These are typically documented and agreed upon in writing.

    Hidden charges, however, show up without notice or proper explanation. These might be labeled vaguely or included in summary totals without supporting documentation. Always ask for clarification and documentation to ensure you’re not paying for services that weren’t approved.

    Common Industry Markups and Margins

    Some level of markup is expected for materials and subcontractors—typically between 10–20%. However, excessive markups, especially on materials you can easily verify, could be a red flag.

    Understand the industry norms so you can question anything that seems inflated. Don’t hesitate to compare supplier invoices to what you’re being billed. Use online tools or request copies of supplier bills to confirm charges.

    Importance of Milestone Billing

    Reputable firms use milestone billing—charging you only as work is completed. This gives you a chance to assess progress and compare it against costs. Each payment should correspond to tangible deliverables.

    If you’re asked for large upfront payments or face frequent invoice changes mid-project, take it as a cue to dig deeper. Regularly track costs versus deliverables and document every payment.

    Contracts and Scope of Work Clarity

    A detailed contract with a clear scope of work is your best protection. It should outline payment terms, responsibilities, timelines, and penalties for delays or cost overruns.

    Vague contracts create room for ambiguous pricing. Ensure you have everything in writing, and avoid verbal agreements. Include a clause for dispute resolution and define what qualifies as acceptable changes.

    How Overbilling Affects Project Completion and Quality

    Beyond the financial implications, overbilling can slow down project progress. Contractors who receive too much money too early may deprioritize your job, leading to delays or rushed, subpar work.

    Conversely, if payments are aligned with completed phases, there’s greater motivation to meet quality benchmarks. It’s not just about money—billing practices directly influence the pace and finish of your home or renovation project.

    What To Do If You Suspect Your Construction Firm is Overcharging

    Spotting a problem is the first step. Here’s what to do if you think you’re being taken for a financial ride by your contractor.

    Review All Invoices and Compare to Original Estimates

    Start by gathering every invoice and comparing them line-by-line with your initial estimate or contract. Look for discrepancies, unauthorized charges, or unclear line items.

    This exercise helps you determine if overcharging is intentional or due to miscommunication or scope changes. Keep everything organized and highlighted for review. Use spreadsheets to identify trends and total overages.

    Request a Detailed Breakdown of Charges

    Ask your contractor to explain every unfamiliar or questionable charge. A reputable firm will provide clear breakdowns of labor hours, materials purchased, and any subcontractor fees.

    If they resist or are vague in their response, it may confirm your suspicions. Documentation and transparency are essential rights for every client. Don’t proceed until you receive answers in writing.

    Seek a Second Opinion or Independent Audit

    Hire an independent inspector or construction consultant to review the progress and associated costs. This is particularly helpful in larger projects.

    They can verify whether the billed services were actually delivered and if the pricing is within industry norms. Having a neutral third-party perspective adds weight to your claims and could be useful in negotiations or legal proceedings.

    Pause Payments if Necessary

    If you find gross discrepancies, it’s reasonable to pause further payments until clarity is achieved. Make sure to communicate this decision formally.

    Include a summary of your concerns and a request for detailed reconciliation. Doing so keeps the relationship professional while signaling your seriousness. Ensure you’re within your rights to halt payments without breaching the contract.

    Document Everything and Prepare for Mediation

    If the situation escalates, you’ll need a paper trail. Document emails, texts, contracts, payments, and every conversation about project costs.

    Mediation is often a more efficient and less costly route than legal action. Many construction contracts include a dispute resolution clause—refer to it and act accordingly. Hiring legal counsel early can also provide guidance on how to navigate disputes.

    Communicate Expectations Clearly Moving Forward

    Miscommunication is often at the root of billing conflicts. Clearly outline your expectations on paper and ask your contractor to confirm them.

    Make sure all changes are documented with updated estimates. Establish a regular meeting schedule to review progress, costs, and concerns. Proactive communication reduces the likelihood of disputes.

    Leverage Digital Tools for Better Cost Tracking

    There are many mobile and desktop apps designed for home renovation budgeting. Tools like Buildertrend, CoConstruct, or even simple spreadsheets can help you log receipts, track payments, and compare projected versus actual expenses.

    Utilizing these tools gives you real-time financial visibility and protects you from drifting too far from your original budget. Empower yourself with data and insights.

    Why Choose CozyCasa for Your Construction and Renovation Needs

    CozyCasa stands apart with its commitment to honest pricing, transparent communication, and top-notch workmanship. From day one, clients receive itemized estimates, milestone-based billing, and access to real-time progress updates.

    Their team maintains open communication, ensuring clients understand every cost and change along the way. With CozyCasa, you don’t just get a construction service—you gain a partner invested in your vision and peace of mind.

    Whether it’s a new build, renovation, or remodeling project, CozyCasa emphasizes long-term relationships with clients. They take pride in ethical business practices, accurate cost forecasting, and delivering projects on schedule and on budget.

    Visit CozyCasa to explore their construction and renovation solutions that promise quality without hidden fees. You can also find case studies, testimonials, and detailed service packages to compare against competitors.

    Conclusion

    Being overcharged by a construction firm is more than frustrating—it can derail your entire project and strain your finances. But with awareness, assertiveness, and trusted partners like CozyCasa, you can take control of your project and protect your investment.

    Whether you’re just starting out or already mid-project, stay vigilant, demand transparency, and don’t hesitate to ask questions. Your home is your most valuable asset—it deserves careful planning and honest workmanship. Trust your instincts, stay informed, and don’t settle for less than you deserve.

    FAQs

    1. How can I tell if a contractor is overcharging me?
       Compare invoices to original estimates and look for vague charges or excessive markups. 
    2. What’s a normal markup for construction materials?
       Typically between 10–20%. Anything higher should be questioned. 
    3. Should I ask for receipts from contractors?
       Yes, always request receipts for purchased materials and third-party services. 
    4. What is milestone billing?
       It’s a payment structure where charges align with completed phases of work. 
    5. Can I dispute charges after paying them?
       It’s possible, but it’s easier to resolve billing issues before full payment. 
    6. How do change orders work in construction?
       They’re formal changes to the scope of work, agreed upon in writing. 
    7. Can I hire someone to review my construction costs?
       Yes, independent inspectors or consultants can verify fairness of charges. 
    8. What should be included in a construction contract?
       Scope of work, timelines, payment terms, materials list, and penalty clauses. 
    9. How can CozyCasa ensure I don’t get overcharged?
       They offer transparent pricing, detailed estimates, and real-time billing updates. 
    10. Is it safe to stop payment during a dispute?
       Yes, but communicate clearly and follow contract terms to avoid escalation.